/* Поддержка: /report (report.php) и переписка (view_ticket.php), поведение — js/pages/support.js */

.sp {
    --sp-card: var(--card-bg, #141419);
    --sp-border: var(--border-color, #22222b);
    --sp-soft: var(--hover-bg-color, #1c1c24);
    --sp-text: var(--text-color, #fff);
    --sp-muted: var(--text-muted, #8b8b98);
    --sp-accent: var(--primary-color, #6a5aff);
    --sp-accent-soft: color-mix(in srgb, var(--sp-accent) 14%, transparent);
    --sp-ok: var(--success-color, #28c76f);
    --sp-danger: var(--error-color, #ea5455);
    --sp-warn: #e0951a;

    max-width: var(--page-max);
    margin: 0 auto;
    padding: 26px var(--page-pad) 44px;
    display: flex;
    flex-direction: column;
    gap: 14px;
    color: var(--sp-text);
}
.sp h1, .sp h2 { font-weight: normal; margin: 0; }
.sp :is(a, button, input, textarea, summary):focus-visible { outline: 2px solid var(--sp-accent); outline-offset: 2px; }
.sp [hidden] { display: none !important; }
.sp-muted { margin: 0; font-size: 13px; line-height: 1.5; color: var(--sp-muted); }
.sp-muted a, .sp-from b { color: var(--sp-accent); text-decoration: none; }

.sp-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 12px; flex-wrap: wrap; }
.sp-head h1 { font-size: 30px; }
.sp-head p { margin: 4px 0 0; font-size: 13px; color: var(--sp-muted); }

.sp-btn { display: inline-flex; align-items: center; justify-content: center; gap: 8px; height: 40px; padding: 0 16px; box-sizing: border-box; border-radius: 11px; border: 1px solid var(--sp-border); background: var(--sp-soft); color: var(--sp-text); font: inherit; font-size: 14px; text-decoration: none; cursor: pointer; white-space: nowrap; }
.sp-btn:hover:not(:disabled) { border-color: var(--sp-accent); }
.sp-btn.primary { background: var(--sp-accent); border-color: var(--sp-accent); color: #fff; }
.sp-btn:disabled { opacity: 0.55; cursor: default; }
.sp-btn .fa-discord { color: #5865f2; }
.sp-btn.primary .fa-discord { color: inherit; }

.sp-layout { display: grid; grid-template-columns: minmax(0, 1fr) 340px; gap: 14px; align-items: start; }
.sp-main, .sp-side { display: flex; flex-direction: column; gap: 14px; min-width: 0; }
.sp-card { display: flex; flex-direction: column; gap: 14px; padding: 18px; border-radius: 18px; border: 1px solid var(--sp-border); background: var(--sp-card); min-width: 0; }
.sp-card h2 { font-size: 17px; }
.sp-card h2 small { font-size: 13px; color: var(--sp-muted); margin-left: 4px; }

.sp-alert { margin: 0; padding: 11px 14px; border-radius: 12px; font-size: 14px; line-height: 1.5; }
.sp-alert p { margin: 0; }
.sp-alert.is-error { background: color-mix(in srgb, var(--sp-danger) 12%, transparent); color: var(--sp-danger); }
.sp-alert.is-ok { background: color-mix(in srgb, var(--sp-ok) 12%, transparent); color: var(--sp-ok); }

/* Форма */
.sp-form { display: flex; flex-direction: column; gap: 14px; margin: 0; }
.sp-types { margin: 0; padding: 0; border: 0; display: flex; flex-direction: column; gap: 12px; }
.sp-types legend { padding: 0; margin-bottom: 8px; font-size: 13px; color: var(--sp-muted); }
.sp-type-group { display: flex; flex-direction: column; gap: 6px; }
.sp-type-glabel { font-size: 11px; color: var(--sp-muted); text-transform: uppercase; letter-spacing: 0.06em; }
.sp-type-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); gap: 8px; }
.sp-type { position: relative; display: flex; align-items: center; gap: 10px; padding: 10px 12px; border-radius: 13px; border: 1px solid var(--sp-border); background: var(--sp-soft); cursor: pointer; transition: border-color 0.12s, background 0.12s; }
.sp-type input { position: absolute; opacity: 0; pointer-events: none; }
.sp-type > i { width: 34px; height: 34px; flex: none; display: grid; place-items: center; border-radius: 10px; background: var(--sp-card); color: var(--sp-accent); font-size: 14px; }
.sp-type.is-urgent > i { color: var(--sp-warn); }
.sp-type span { display: flex; flex-direction: column; gap: 1px; min-width: 0; }
.sp-type b { font-weight: normal; font-size: 14px; }
.sp-type small { font-size: 11px; color: var(--sp-muted); line-height: 1.35; }
.sp-type:hover { border-color: color-mix(in srgb, var(--sp-accent) 45%, var(--sp-border)); }
.sp-type:has(input:checked) { border-color: var(--sp-accent); background: var(--sp-accent-soft); }
.sp-type:has(input:checked) > i { background: var(--sp-accent); color: #fff; }
.sp-type:has(input:focus-visible) { outline: 2px solid var(--sp-accent); outline-offset: 2px; }

.sp-from { margin: 0; padding: 10px 12px; border-radius: 12px; background: var(--sp-soft); font-size: 13px; color: var(--sp-muted); }
.sp-from i { margin-right: 4px; }
.sp-grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.sp-field { display: flex; flex-direction: column; gap: 6px; min-width: 0; }
.sp-field > span { display: flex; justify-content: space-between; gap: 10px; font-size: 13px; color: var(--sp-muted); }
.sp-field small { font-size: 12px; opacity: 0.85; }
.sp-field :is(input, textarea) { width: 100%; box-sizing: border-box; padding: 11px 13px; border-radius: 11px; border: 1px solid var(--sp-border); background: var(--sp-soft); color: var(--sp-text); font: inherit; font-size: 14px; }
.sp-field textarea { resize: vertical; min-height: 120px; line-height: 1.55; }
.sp-field :is(input, textarea):focus { outline: none; border-color: var(--sp-accent); }
.sp-count { font-variant-numeric: tabular-nums; }
.sp-submit { display: flex; align-items: center; justify-content: flex-end; gap: 12px; flex-wrap: wrap; }
.sp-wait { flex: 1; margin: 0; font-size: 13px; color: var(--sp-warn); }

/* Мои обращения */
.sp-mine { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 4px; }
.sp-mine a { display: flex; align-items: center; gap: 10px; padding: 9px; border-radius: 12px; color: var(--sp-text); text-decoration: none; }
.sp-mine a:hover { background: var(--sp-soft); }
.sp-mine a.has-reply { background: var(--sp-accent-soft); }
.sp-mine a > i { width: 32px; height: 32px; flex: none; display: grid; place-items: center; border-radius: 9px; background: var(--sp-soft); color: var(--sp-muted); font-size: 13px; }
.sp-mine-text { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 2px; }
.sp-mine-text b { font-weight: normal; font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sp-mine-text small { font-size: 12px; color: var(--sp-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

.sp-status { flex: none; padding: 3px 9px; border-radius: 7px; font-size: 11px; white-space: nowrap; background: var(--sp-soft); color: var(--sp-muted); }
.sp-status.is-new { background: var(--sp-accent-soft); color: var(--sp-accent); }
.sp-status.is-work { background: color-mix(in srgb, var(--sp-warn) 14%, transparent); color: var(--sp-warn); }
.sp-status.is-answered { background: color-mix(in srgb, var(--sp-ok) 14%, transparent); color: var(--sp-ok); }

/* Частые вопросы */
.sp-faq { display: flex; flex-direction: column; gap: 4px; }
.sp-faq details { border-radius: 12px; background: var(--sp-soft); }
.sp-faq summary { display: flex; align-items: center; justify-content: space-between; gap: 10px; padding: 11px 12px; font-size: 14px; cursor: pointer; list-style: none; }
.sp-faq summary::-webkit-details-marker { display: none; }
.sp-faq summary i { font-size: 10px; color: var(--sp-muted); transition: transform 0.15s; }
.sp-faq details[open] summary i { transform: rotate(180deg); }
.sp-faq p { margin: 0; padding: 0 12px 10px; font-size: 13px; line-height: 1.55; color: var(--sp-muted); }
.sp-link { display: inline-flex; align-items: center; gap: 6px; margin: 0 12px 12px; font-size: 13px; color: var(--sp-accent); text-decoration: none; }
.sp-link i { font-size: 11px; }
.sp-docs a { color: var(--sp-accent); }

/* Переписка */
.sp-back { align-self: flex-start; display: inline-flex; align-items: center; gap: 8px; font-size: 14px; color: var(--sp-muted); text-decoration: none; }
.sp-back:hover { color: var(--sp-text); }
.sp-thead { display: flex; align-items: center; gap: 14px; flex-wrap: wrap; }
.sp-thead > div { flex: 1; min-width: 0; }
.sp-thead h1 { font-size: 28px; }
.sp-thead p { margin: 3px 0 0; font-size: 13px; color: var(--sp-muted); }
.sp-thead .sp-status { font-size: 13px; padding: 5px 12px; }
.sp-ticon { width: 52px; height: 52px; flex: none; display: grid; place-items: center; border-radius: 15px; background: var(--sp-accent-soft); color: var(--sp-accent); font-size: 20px; }
.sp-ticon.is-urgent { background: color-mix(in srgb, var(--sp-warn) 15%, transparent); color: var(--sp-warn); }

.sp-thread { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 12px; }
.sp-msg { display: flex; align-items: flex-start; gap: 12px; }
.sp-msg-ava { width: 40px; height: 40px; flex: none; border-radius: 12px; object-fit: cover; image-rendering: pixelated; background: var(--sp-soft); }
.sp-staff-ava { display: grid; place-items: center; background: var(--sp-accent); color: #fff; }
.sp-msg-body { flex: 1; min-width: 0; padding: 12px 14px; border-radius: 4px 16px 16px 16px; border: 1px solid var(--sp-border); background: var(--sp-card); }
.sp-msg.is-staff .sp-msg-body { border-color: color-mix(in srgb, var(--sp-accent) 35%, var(--sp-border)); background: linear-gradient(135deg, var(--sp-accent-soft), transparent 70%), var(--sp-card); }
.sp-msg-head { display: flex; align-items: baseline; gap: 8px; flex-wrap: wrap; margin-bottom: 6px; }
.sp-msg-head b { font-weight: normal; font-size: 14px; }
.sp-msg-head time { margin-left: auto; font-size: 12px; color: var(--sp-muted); }
.sp-staff-tag { padding: 1px 7px; border-radius: 6px; font-size: 11px; background: var(--sp-accent); color: #fff; }
.sp-msg-text { font-size: 14px; line-height: 1.6; overflow-wrap: anywhere; }
.sp-waiting { padding: 10px 12px; border-radius: 12px; border: 1px dashed var(--sp-border); }
.sp-reply { margin: 0; }

.sp-facts { margin: 0; display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 8px 14px; font-size: 13px; }
.sp-facts dt { color: var(--sp-muted); }
.sp-facts dd { margin: 0; overflow-wrap: anywhere; }
.sp-rate-score { margin: 0; font-size: 30px; }
.sp-rate-score small { font-size: 14px; color: var(--sp-muted); }
.sp-secret { padding: 0 4px; }
.sp-empty { padding: 60px 20px; border-radius: 18px; border: 1px dashed var(--sp-border); display: flex; flex-direction: column; align-items: center; gap: 14px; color: var(--sp-muted); text-align: center; }
.sp-empty i { font-size: 30px; opacity: 0.6; }
.sp-empty p { margin: 0; }

@media (max-width: 1000px) {
    .sp-layout { grid-template-columns: minmax(0, 1fr); }
    #spPage .sp-side { order: -1; }
}

@media (max-width: 760px) {
    .sp { padding: 16px var(--page-pad) 30px; gap: 12px; }
    .sp-head h1 { font-size: 24px; }
    .sp-head .sp-btn { width: 100%; }
    .sp-card { padding: 14px; }
    .sp-grid2 { grid-template-columns: minmax(0, 1fr); }
    .sp-type-grid { grid-template-columns: minmax(0, 1fr); }
    .sp-submit .sp-btn { width: 100%; }
    .sp-thead h1 { font-size: 22px; }
    .sp-msg-ava { width: 32px; height: 32px; border-radius: 10px; }
}